Refund & Cancellation Policy

3.1 Growth Plan (NGN 5,000/month or NGN 50,000/year)

Billed in advance, monthly or yearly. Includes 150 AI credits per month, advanced analytics, inventory alerts, and branded storefront.

3.2 Pro Plan (NGN 15,000/month or NGN 150,000/year)

Billed in advance, monthly or yearly. Includes 500 AI credits per month, team member access, priority support, and all Growth features.

4.1 How to Cancel

You may cancel your paid subscription at any time by:

• Going to your Vendii dashboard
• Navigating to Settings › Billing
• Clicking "Cancel Subscription"
• Confirming your cancellation

Alternatively, you may email support@getvendii.com to request cancellation. We will process your cancellation within 24 hours.

4.2 When Cancellation Takes Effect

When you cancel your subscription:

• Your cancellation takes effect at the end of your current billing period
• You will retain full access to all paid features until the end of the period you have already paid for
• You will not be charged for the next billing period
• Your account will automatically downgrade to the free Starter Plan at the end of the billing period

Example: If you are on the Growth Plan and your next billing date is June 1st, and you cancel on May 20th, you will have full Growth Plan access until May 31st and will not be charged on June 1st.

4.3 After Cancellation

After your paid plan ends:

• Your account remains active on the free Starter Plan
• Your store, products, and order history are retained
• AI credits revert to the free tier allocation (10 credits/month)
• You may resubscribe to a paid plan at any time

5.1 General Policy — No Partial Month Refunds

Vendii does not offer refunds for:

• Partial months — If you cancel mid-month, you will not receive a refund for the remaining days in that billing period
• Unused months on a yearly plan — If you cancel a yearly plan, you keep full access until the end of the year you have paid for, but the remaining months are not refunded
• Unused AI credits — Credits that are not used within a billing period do not carry over and are not refundable
• Change of mind — If you decide you no longer want the service after being charged
• Inactivity — If you did not use the platform during a billing period

5.2 Exceptions — When We Will Issue a Refund

We will consider refunds in the following exceptional circumstances:

• Duplicate charges — If you were charged more than once for the same billing period
• Technical failure — If a significant platform outage (exceeding 72 hours) prevented you from using the Service during a billing period
• Billing error — If we made an error in the amount charged
• Unauthorised charge — If a charge was made to your account without your authorisation

Refund requests under these exceptions must be submitted within 14 days of the charge. To request a refund, email support@getvendii.com with the subject "Refund Request" and include your account email and the reason for your request.

5.3 How Refunds Are Processed

Approved refunds are:

• Processed through Paystack to your original payment method
• Typically credited within 5–10 business days, depending on your bank
• Issued in Nigerian Naira (NGN) — we are not responsible for currency conversion differences

6.1 Changing Plan or Billing Cycle

When you move to a different paid plan or billing cycle (for example from Growth to Pro, or from monthly to yearly billing):

• The new plan starts immediately, and you are charged its full price that day
• You gain immediate access to the new plan's features and credits
• Your previous subscription stops renewing
• The unused part of your previous billing period is not refunded

6.2 Yearly Plans

A yearly plan cannot be changed part-way through the year from your dashboard. To change it before it renews, email support@getvendii.com.

6.3 Moving to the Starter Plan

To move to the free Starter Plan, cancel your subscription (see section 4). You keep your paid features until the end of the period you have already paid for.